1. ORDER QUOTES
An order quote not accepted within seven (7) business days is subject to price changes.
2. ORDER CANCELLATION
Once an order is approved by the client, it may not be cancelled or modified including, but not limited to, artwork changes, garment sizes, quantities, and personalization.
3. EXPERIMENTAL WORK
Experimental work done by Donkey Tees by the client’s request, such as sketches, drawings, composition, screen, presswork, and materials, will remain the exclusive property of Donkey Tees and may be subject to charges depending on complexity of request. Use of the preparatory work or ideas obtained from the preparatory work is prohibited except upon compensation to be determined by Donkey Tees and agreed upon in writing.
4. PREPARATORY WORK
Preparatory work done by Donkey Tees by the client’s request including, but not limited to, sketches, copy, and dummies, will remain the exclusive property of Donkey Tees. Use of the preparatory work or ideas obtained from the preparatory work is prohibited except upon compensation to be determined by Donkey Tees and agreed upon in writing.
5. CUSTOMER SUPPLIED ARTWORK
Estimates for printing are based on the client supplying same size (or larger) artwork that is “camera-ready” or “scanner-ready” and does not require any additional touch up or cleanup. Additional time needed to prepare artwork will be billed at current rates and may affect the final turnaround time and due date of the order. Any graphics taken from a website must be touched up for an additional fee. Please contact us for any inquiries about fees and charges.
6. PREPARATORY MATERIALS
Artwork, type, copy, screens, negatives, positives, colour separations, and other items when supplied by Donkey Tees will remain the exclusive property of Donkey Tees except upon compensation to be determined by Donkey Tees and agreed upon in writing.
Alterations represent work performed in addition to the original specifications. Any additional work will be charged at current rates and agreed upon in writing.
Proof approvals and revisions are to be communicated with our designer to avoid delays to the final due date. Revisions and approvals sent by the client through emails, may cause delays to the order.
Donkey Tees regrets any errors that may go through production undetected. Donkey Tees cannot be held responsible for errors if the word, design, or logo is printer as per the client’s approval or if changes are communicated verbally.
9. PRESS APPROVALS
Any press approvals will be charged at current rates and agreed upon in writing. Any changes, corrections, or lost press time due to client’s change of mind or delay will be charged for at current rates and may affect final due date.
10. COLOUR PROOFING
Due to differences in equipment, garments, inks, and other conditions between colour proofing and production pressroom operations, a reasonable variation in colour between colour proofs and completed order will constitute acceptable delivery.
11. OVERRUNS OR UNDERRUNS
For all promotional items a 3% over/under run policy will apply. This means that Donkey Tees can print up to 3% less than the original total requested and if this case Donkey Tees will credit the client back the difference. Alternatively, Donkey Tees can print up to 3% more than the original total requested, and this difference will be charged to the client. For apparel and non-promotional items, if the clients order is 100 pieces or less (per proof), Donkey Tees will replace all damages. If the clients order is over 100 pieces and 2% or less of the order is damaged, Donkey Tees will refund the difference. If the clients order is over 100 pieces and more than 2% of the order is damaged, Donkey Tees will replace all damage. Clients may be notified by Client Experience Specialist when damages have occurred.
12. CUSTOMER’S PROPERTY
Donkey Tees will maintain fire, extended coverage, vandalism, malicious mischief, and sprinkler leakage insurance on all property belonging to the client while such property is in Donkey Tees’ possession. Donkey Tees’ liability for such property shall not exceed the amount recoverable from such insurance.
13. SHIPPING & DELIVERY
Donkey Tees does not assume liability for any delays with couriers and cannot provide refunds or discounts as a result of courier delays. Donkey Tees can only guarantee that the client’s order has left the Donkey Tees premises on time. The price quoted is for a single shipment, without storage, F.O.B., local client’s place of business or F.O.B. Donkey Tees’ platform for out-of-town clients, unless otherwise specified. Proposals are based on continuous and uninterrupted delivery of completed orders, unless specifications distinctly state otherwise.
14. PRODUCTION SCHEDULES
Production scheduled will be established and adhered to by the client and Donkey Tees, if neither shall incur any liability, penalty, or delays due to state of war, riot, civil disorder, fire, strikes, accidents, action of Government or civil authority, acts of God, or other causes beyond the control of the client or Donkey Tees.
15. PAYMENT TERMS
A pre-authorization for the full value of the order is required before production and turnaround time can commence. Once approval is granted by the client, the client’s credit card will be charged in full.
16. GENERAL WARRANTY
Donkey Tees shall disclaim any and all express or implied warranties of merchandise or warranty of fitness for a particular purpose. Although Donkey Tees uses quality materials, due to the wide variation in laundering conditions and detergents, Donkey Tees does not guarantee against any fading or shrinkage of garments during laundering. Any claims against your order must be made within 5 days of receipt. No exchanges, refunds, or compensation beyond 5 days will be accepted.
17. DYE LOT
Due to the practice of batch processing knitted goods when they are dyed, Donkey Tees cannot guarantee consistency of colour on garments from dye lot to dye lot or from one order to the next.
Donkey Tees reserves the right to substitute materials of equal or better quality unless advance notification of such is previously agreed upon in writing.
19. CUSTOMER SUPPLIED GARMENT WAIVER
Donkey Tees can not be held responsible for any damage to the items provided by customer.
20. DEFECTIVE GOODS
Garments or items that do not pass through Donkey Tees’ quality assurance testing will be made available to the client to be purchased at a reduced cost to be determined by Donkey Tees. If the client declines to purchase such items, Donkey Tees reserves the right to sell them as seconds or irregulars as determined by Donkey Tees.
If the client provided the goods for decoration, they will be entitled to all defective goods. Rates on defective goods will be within industry standards. Donkey Tees is not obligated to purchase defective goods from buyer unless a specific percentage amount of defects is agreed upon in writing before production begins.
All items shall be ‘bulk’ packaged, unless otherwise specified or agreed upon in writing. Individual packaging including, but not limited to, folding, tagging, and bagging, will be charged at current rates and requested during online order submission.
The client shall indemnify and hold harmless Donkey Tees from any and all loss, cost, expense, and damages on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Donkey Tees on grounds alleging that any printing completed by Donkey Tees violates any copyright or proprietary right of any person, or that it contains any matter that is libelous or scandalous content, invades any person’s right to privacy or personal rights, except to the extent that Donkey Tees has contributed to the matter. The client agrees to, at the client’s own expense, promptly defend and continue defense of any such claim, demand, action, or proceeding that may be brought against Donkey Tees, provided that Donkey Tees shall promptly notify the client with respect thereto, and provided further that Donkey Tees shall give to the client a reasonable amount of time the urgency of the situation permits to undertake and continue the defense thereof.
Donkey Tees strongly urges clients to leave some room between the time their order is placed and the time they require the order to be ready or in-hand. Although our general order completion time is within 5 business days of proof approval on most products, delays in proofing, courier delivery, and other uncontrollable events can occur. No order is considered placed until all related order information including, but not limited to, artwork and confirmation and payment. Once an order is placed, it cannot be modified. It is highly recommended that you order extra shirts as low quantity reorders may be expensive.