Any claims for damaged/defective/misprinted items must be submitted within 3 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. Claims with an error on our part are covered at our expense.

Because we provide custom printed products we cannot provide returns for sizing issues or buyers’ remorse. The onus is on you to check the sizing charts provided on the size chart pages and to ensure your design is to your specifications before finalizing the order. If a particular item does not have a sizing chart then you may request one from tees@donkeytees.ca. If your order does not resemble (within a reasonable limit) the digital confirmation (at the time of confirmation), then we will reprint your order at no extra charge, provided that the original garments are returned to us (at our expense).

If you notice an issue with your order, please send us an email to tees@donkeytees.ca.

Reasons for Returns

Wrong Address: If you provide an address that is considered incomplete/wrong by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed: Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

Exchanges

We do not offer exchanges on printed items. We can offer exchanges on un-printed garments if they are sent back to us unused in the original packaging. Exchanges will be subject to a 25% restocking fee paid by the customer. Customers will be responsible for the cost of shipping items back to Donkey Tees. Exchanges can only be made once the items are received and confirmed undamaged by Donkey Tees.

Cancellations

We do not offer cancellations under any circumstances. All orders are custom made and printed according to your specification and the process begins immediately after an order is placed or confirmed. If you have a question about a cancellation of an order please email us at tees@donkeytees.ca. We will do our best to see if we can accommodate a cancellation request, but it is not guaranteed.

Colour Proofing

Due to differences in equipment, garments, inks, and other conditions between colour proofing and production pressroom operations, a reasonable variation in colour between colour proofs and completed order will constitute acceptable delivery.